Leveraging AskPHAB for (Re)Accreditation & Pathways Success

Posted on January 22, 2026 by Carrie Thomas

This entry is part 64 of 65 in the series Focus on Accreditation and Innovation

Accreditation requires a deliberate approach, and questions can come up at any point in the process. Our dedicated askPHAB email address provides health departments with a simple way to ask measure-specific and process-related questions.

When you send a question to us at askPHAB@phaboard.org, you’re not submitting a ticket into a generic inbox. Your message is reviewed by experienced Accreditation Specialists who have a deep understanding of the Standards & Measures, the intent behind them, and the real-world challenges health departments face in meeting requirements. This ensures responses are accurate, practical, and tailored to your situation.

Real-Time Answers

We know that timely information is critical. Whether you’re preparing documentation, responding to a reopen request, or clarifying a requirement, waiting for answers can slow progress and increase stress. Our centralized email allows questions to be addressed efficiently, helping you move forward quickly with confidence.

Striving to Provide High-Quality Customer Service

A dedicated email helps PHAB deliver consistent, high-quality customer service. By centralizing inquiries, we ensure that:

Questions are routed appropriately
Responses align with current standards and guidance
Information shared is consistent and reliable
Common questions are identified and used to develop helpful resources, such as FAQs, so that answers to frequently asked questions are easy to access for everyone

Strengthening Our Partnership with You

At its core, this email address is more than a communication tool; it’s a reflection of our commitment to service excellence. By providing direct access to knowledgeable subject matter experts, PHAB’s Accreditation & Recognition Team, we aim to support continuous improvement, reduce barriers, and strengthen our partnership with health departments across the country.
If you have a question, need clarification, or guidance, we encourage you to reach out. We’d love to hear from you! Email us at askPHAB@phaboard.org.

About the Author

Carrie Thomas: Carrie Thomas, MPH, is an Accreditation Specialist with the Public Health Accreditation Board (PHAB), where she has supported health departments for the past five years. She brings extensive local public health experience, including prior roles within health departments and most recently serving as Division Director of Workforce Development for the Knox County Health Department in Knoxville, Tennessee. Over the past 15 years, Carrie has supported health departments through the accreditation process in multiple capacities, as a health department staff member, a PHAB site visitor, and as an Accreditation Specialist.

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